1. Reservations
A deposit of 50% on confirmation and full balance payable before departure. Clients bookings are accepted on the understanding that the clients appreciate the possible risks inherent in travel, and in particular adventurous activities such as trekking, climbing, walking safaris, game driving and diving. Bookings can only be accepted for persons under eighteen years of age when accompanied by an adult who will be responsible for them.

NB: If your trip incorporates the gorillas, full payment for a gorilla permit is needed at the time of booking to enable us to secure a permit on your behalf. The cost of the permit is not refundable.

2. Cancellation
Cancellation should be made in writing (email is acceptable). The deposit is non-refundable and a cancellation will also incur the following charges:-
• More than 56 days before start date - deposit.
• 29 to 56 days before start date - 50%
• 15 to 28 days before start date - 75%
• 14 days or less - total cost of tour.

3. Rates
The trip cost (and any local payment) cover transport, accommodation, meals, game parks and excursions as specified on the website and the repair and replacement of Face 2 Face Safaris camping equipment where applicable. Face 2 Face Safaris guarantees not to increase the trip price once the deposit has been received.

4. Transportation
Cars, Mini Buses, Land Rovers, Coaches or Trucks will be provided according to the route and the number of clients. The right is reserved to employ the services of sub contractors. English speaking driver guides are provided.

5. Accommodation
Based on two persons sharing a twin room/tent. Where possible rooms with private baths are provided. Single rooms are available at an additional cost but cannot be guaranteed. Hotels/Lodges are named as an indication of category and may be reserved at similar hotels/lodges.

6. Alterations of Tours
The company reserves the right to alter the arrangements of the route or cancel the operation of a scheduled tour should condition necessitates. It also reserves the right to decline, to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded. Prices are based on tariffs and are subjected to change without notice.
Compensation payments do not apply to changes caused by reasons of war, riots, civic strike, terrorist activity, industrial dispute, natural disasters, fire, closure of an airport or port, adverse weather conditions and similar events beyond our control. In case of such an event Face 2 Face Safaris will have no liability other than to offer you an alternative comparable arrangement, if available, or offer a refund of monies paid by you, not including the deposit.

7. Liability
The company and its agents act as agents of the passengers in all matters relating to hotel/lodge accommodation, tours, transport etc and shall be liable for injury, delay, loss or damage in any matter. The company's liability to passengers carried in it's own vehicle is governed by the laws of the country in which the tour takes place and no other country. All claims are subjected to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the serves.

NOTE: All expeditions involve an element of personal risk and at times can be of hazardous nature. Expedition members must accept this risk. We are not liable for any loss, damage, injury, expensive delay, or inconvenience caused to you or your baggage as a result, whether directly or indirectly, or any matter of whatever nature which is outside our control. All participants are advised to take an insurance policy to cover personal accident and medical expenses. This can be arranged by us at a low price. No servant, agent, or authorized representative of the Company has authority to commit the Company to any liability whatsoever and we will not be bound by any statement or representations unless it is in writing and signed by the Directors.

8. Climbing Equipment
Gear for mountain climbing is not included in the tour price but can be hired for Mountain Safaris.

9. Tipping
Tipping is not compulsory in Kenya, however if you are happy with services, any gesture of appreciation will be enthusiastically received.

10. Voltage
Voltage throughout is 220 - 240 AC. Most of the Safari Vehicles have a cigarette lighter socket operating on a 12 volt system. In private tented camps there is no electricity - lodges and private houses will have electricity. Bring adaptor plugs.

11. Photography
Visitors should respect the altitude of the local people towards photography and only use their cameras if they have permission from "models" to do so. Never try to "steal" a photo against the will of the person concerned. Lets your guide help you negotiate the terms before you start shooting.

12. Food and Water
Meals include English breakfast, buffer or picnic lunches and table dinners. A range of imported wines and spirits are available along with a selection of local beers and sodas. Although tap water is reasonable safe, we recommend that whenever possible drink bottled water.

13. On Safari
The best times for viewing animals are in the cool hours of the early morning and late afternoon. Therefore our usual routine will be to rise early, before leaving the camp on a game ride or drive.
The decision of the tour leader will be final on all matters relating to the satisfactory progress, organization and well being of the expedition. Clients must comply with all reasonable requests of the tour leader. If in the opinion of Face 2 Face Safaris tour leaders or directors, the health or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a trip, the client may be excluded from all or part of the trip without refund or recompense. In the case of ill-health, Face 2 Face Safaris may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the trip and Face 2 Face Safaris shall cease to have responsibility to/for the. No refund will be given for any unused services.

14. Complaints procedure.
If a client has a complaint they should first inform the tour leader so that they may rectify the matter. If this fails contact Face 2 Face Safaris HQ and we will deal promptly with your complaint. On completion of an expedition complaints must be received within 14 days so they can be effectively dealt with. In the event of a claim for compensation, the client agrees that any such claim must be received by Face 2 Face Safaris in HQ office within 30 days of the completion of the trip.